Guide to UIF and other Covid-19 options

by | Nov 4, 2020 | 103 comments

(UPDATED: 4 November 2020)

See latest updates in red

Much confusion has arisen with the introduction of the Covid-19 temporary employee / employer relief scheme (C19 TERS), previously referred to as a “National Disaster Benefit”, in terms of a directive that was gazetted on 26 March 2020.

C19 TERS is not the only UIF relief option available in the case of temporary lay-offs. Some employers who laid off their employees without pay in March may have submitted claims under the UIF ‘Reduced working time’ option. However, as discussed below this is the appropriate route to go after the termination of C19TERS relief has come to an end.

[NOTE: The confusion has by and large been caused by a Easy- Aid Guide for Employers to access UIF benefits that seems to confuse C19 TERS document requirements with that of the UIF ‘Reduced working time’ option.]

So, what is the difference between these two options? May employers apply for both?

TEMPORARY LAY-OFF OPTIONS

1. UIF ‘Reduced working time’ option

Although the C19 TERS (described under point 2 below) will enjoy priority for from the end of March to the end of the National State of Disaster, the ‘reduced working time’ option has been, and continues to be, available to employers and employees.

The ‘reduced working time’ option was originally intended for employees who have to work short time. This benefit was introduced fairly recently (2018) in the following terms:
“A contributor employed in any sector who loses his or her income due to reduced working time, despite being employed, is entitled to benefits if the contributor’s total income falls below the benefit level that the contributor would have received if he or she had become wholly unemployed, subject to that contributor having enough credits.”

(The Government Gazette is available at the link below).

It has been confirmed that this scheme is not only available to employees that work reduced working hours, but also available to employees that are on temporary lay-off without pay. The following documents need to be submitted:

The following documents need to be submitted:

  • UI 19 and UI 2.7 (completed by employer)
  • UI 2.1 (application form)
  • UI 2.8 (bank form completed by bank)
  • Letter from employer confirming reduced work time (or lay-off) is due to the Coronavirus
  • Copy of ID document

Also see the “UIF Easy Guide for Electronic claims”

(The UIF Easy Guide and the relevant forms are available at the link below).

Features of the ‘reduced working time’ option:

  • The claim is subject to the employee having enough credits.
  • The claim is by the employee (with the assistance of the employer).
  • The practical challenges of obtaining and submitting forms, have been facilitated by an online option (see “UIF Easy Guide for Electronic claims” available at the link below).
  • The benefit will be calculated in terms of the income replacement rate sliding scale of 38 % (for high earners) up to 60 % (for low earners) as provided in the Unemployment Insurance Act, subject to the maximum threshold as determined from time to time.
  • It is possible that lower earning employees may get out less than the minimum wage under this dispensation.
  • Payment is made by the UIF directly into the employee’s bank account.
  • Subject to available credits the employee can (theoretically) receive this benefit for up to 12 months.

2. Covid-19 temporary employee / employer relief scheme (C19 TERS)
(Currently only be available for claims up to 15 September 2020, but possibly to be extended until the end of the National State of Disaster)

This scheme is intended to provide emergency relief to enable employers to pay employees who are temporarily laid off due to the Covid-19 crisis.

The directive issued on 26 March 2020 was amended on 6 April 2020 (GG dated 8 April 2020) on 16 April 2020 (GG dated 5 May 2020) and again on 25 May 2020. The most important amendments appear from the following (underlined portions have been inserted through in the 6 April amendment):

“… in view of social distancing and in order to avoid in person individual employee applications at Departmental offices for the Covid-19 benefit during lockdown, should an employer as a direct result of Covid-19 pandemic close its operations, or a part of the operations, for a 3 (three) month or lesser period the employer must apply in accordance with clause 5.1 and 5.2 for Covid-19 benefits for and on behalf of its employees.”

and

“temporary lay-off means reduction in work following a temporary closure of business, whether total or partial, due to Covid-19 pandemic for the period of the National Disaster.”

These amendments now clearly confirm that an employer does not have to close its operations completely to qualify for benefits under C19 TERS.

The amendments to the directive on 16 April 2020 provide more clarity on how annual leave and advances paid by employers can be dealt with – see discussion under ANNUAL LEAVE, ADVANCES AND LOANS below.

(The directive, as well as amendments thereto, are available at the link below.)

Features of the COVID-19 TERS option:

  • It is a separate benefit scheme (separate from normal UIF benefits with its own set of forms and requirements) which cannot be claimed at the same time as the UIF ‘reduced working time’ benefit.
  • It applies where the employer has temporarily closed its operations, completely or partially, as a direct result of Covid-19.
  • Claims are not dependent on an employee having any UIF credits and will be entitled to benefits irrespective of how long they have contributed.
  • The employer (rather than the employee) submits a claim for UIF.
  • Payment would in most instances be made directly to the employer, who would then pay the money over to the employees.
  • Employees may submit claims individually if employers have failed or refused to so.
  • The definition of ‘workers’ has been extended (in the 25 May amendment) to accommodate employees who were unable to claim merely as a result of circumstances beyond their control (e.g. employer failed to register registering them or did not pay contributions over to the UIF).
  • Online process: Send blank email to Covid19ters@labour.gov.za and you receive an automated response with the relevant forms and other requirements. You are directed you to an online portal where details can be submitted (The online portal can be found at https://uifecc.labour.gov.za/covid19/).
  • All employers have to accept the terms of a memorandum of agreement (MOA) with the UIF. This is done as part of automated on-line process.
  • The requirement for the employer to open a dedicated UIF bank account, or to clear an existing account, has been scrapped. It would nevertheless be useful to have a separate account in order to track all payments relating to Covid-19 benefits.
  • The benefit will be calculated in terms of the income replacement rate sliding scale of 38 % (for high earners) up to 60 % (for low earners) as provided in the Unemployment Insurance Act, subject to the maximum threshold which is currently R17712. The maximum benefit for a high earner would be 38 % of R17712 a month, which amounts to about R6 730 a month. This has been confirmed by an amendment to paragraph 3.4 of the directive (available at the link below).
  • After correcting errors in their system, the UIF has been to ‘topping up’ payments made by the employer. In many instances (especially claim submissions done earlier in April) employers are still waiting for errors to be corrected.
  • For the duration of the shutdown or a maximum period of three months, the benefit will be not less than the minimum wage (referred to as a ‘flat rate’ of R3500 per month). After the expiry of this 3-month period, an employee may only be able to claim normal UIF ‘reduced working hours’ benefits which would be based on the above sliding scale and amount to less than the minimum wage.
  • The UIF has sped up the turnaround time to process applications, indicating that it “is less than 10 days with complete, valid and accurate documents.”

(Labourwise HR offers an administrative service to assist employers with UIF COVID-19 TERS submissions. Employers who are interested in making use of this service can Contact us.)

(The Covid-19 guidelines are available at the link below.)

Which UIF benefit option do I choose?

The Covid-19 TERS is intended for as emergency relief with a relatively quick turnaround time. It is more beneficial and the UIF has become much more efficient in processing claims. All affected employers, large and small, have been encouraged to make use of Covid-19 TERS for as long as it has been or may be available. Access to this relief may be available until the end of the National State of Disaster.

Many employers will not be able to resume business fully or at all for some time. It may be necessary for the lay-off or reduced working hours for employees to continue. In these circumstances, employees will still have access to UIF ‘reduced working time’ benefits.

ANNUAL LEAVE, ADVANCES AND LOANS

There have been conflicting reports on what employers are entitled to do with regard to leave.

In our view the point of departure is this: The lock-down has been imposed by Government. Neither employers nor employees are to blame. Employees who have to stay at home are unable to tender their services due to the lock-down. They are not entitled to be paid. So, what measures are available to mitigate the financial deprivation suffered by employees during the lock-down?

There seem to be the following options:

  1. Employees take the annual leave that is due to them.
  2. UIF benefits (UIF ‘reduced working time’ benefit or Covid-19 TERS benefit).
  3. Employers pay their employees in part or in full, if they have the resources to do so (even though they have no obligation).
  4. Employers grant their employees loans/ advances.

What to do with annual leave?

Employers may already have an arrangement in place that employees use their annual leave credits during the lock-down. It would have the advantage of providing immediate financial relief during the lock-down.

In terms of a further amendment to the directive issued 16 April 2020 (gazetted on 5 May 2020), employers who have required employees to take annual leave during the lock-down, may use C19TERS benefits to credit the employees’ leave proportionately (For example: An employee took 10 annual leave days during the lock-down; the employer then successfully claims 50% of her pay for those 10 days in C19TERS benefits; the employer may then take those benefits for itself and credit her with 5 days’ annual leave). Employers should keep a proper record of these calculations for auditing purposes.

Employers who have already paid out leave, but have not submitted claims for C19TERS benefits in respect of the leave period, should still be able to do so.

Loans and advances

The amendment of 17 April also urges employers to pay employees in advance and then to recover (i.e. “reimburse or set off”) such payment from the CT19TERS benefits once these are paid out. (A guideline on how to calculate C19TERS benefits is available at the link below).

Even though the directive authorises a recovery equal to the COVID-19 TERS benefits, we would nevertheless recommend that employers get employees to sign an acknowledgement of debt to enable the employer to recover any advances paid from the employees’ remuneration in future. Again, employers should keep proper records of how payments are allocated.

(Examples of an acknowledgement of debt – in English and Afrikaans – are available to Labourwise subscribers).

COIDA AND SICK LEAVE

Covid-19 has been declared an occupational disease. If an employee is absent due to contracting the Coronavirus out of and in the course of his or her employment, it will not be regarded as sick leave. Instead it would be covered in terms of the Compensation for Occupational Injuries and Diseases Act of 1993 (COIDA). The employee must as soon as possible after the commencement of a disease give written notice thereof to his or her employer or to the employer where he or she was last employed, and he or she may also give written notice of the said disease in the prescribed manner to the compensation commissioner. Thereafter, a further process needs to be followed by the employer and a medical practitioner (For more details see our article at https://labourwise.co.za/labour-articles/covid-19-sick-leave-crisis-looming)

If, however, it cannot be shown that the Coronavirus was contracted in the course of the employee’s employment, any period of absence as a result of being infected will be regarded as sick leave.

OTHER UIF OPTIONS

Illness benefits for 14-day quarantine period

This UIF benefit is available to employees who are quarantined for 14 days due the Coronavirus (i.e. “special leave”), irrespective whether the employee has contracted the virus or not. No medical certificate is needed for the first 14 days but the employer and employee have to submit a letter of proof that they have agreed to “special leave”. In addition to the letter referred to above, there is certain other documentation that has to be submitted (See resources at the link below). This form of relief should be available until the end of the National State of Disaster.

Death benefits

In the unfortunate event that an employee passes away, certain beneficiaries may apply for benefits (See “UIF Easy-Aid Guide” at the link below). The following documents need to be submitted:

  • UI 19 and UI 53 (completed by employer)
  • UI 2.5 or UI 2.6
  • Death certificate
  • UI 2.8 (bank form completed by bank)
  • Copies of ID documents of applicant and the deceased

OTHER ‘TERS’ BENEFITS (NON COVID-19 RELATED)

There is another temporary relief benefit scheme (TERS) that was originally introduced towards the end of 2019. It was introduced to assist employers in distress, in order to avoid retrenchments. This scheme – which is overseen by the CCMA – is not to be confused with the Covid-19 TERS scheme.

This scheme does not envisage normal lay-offs. Instead employees are laid off work for a period while they receive training, along with a training allowance. It involves a rather cumbersome process (e.g. requires the submission of annual financial statements, turnaround plan, etc.). While employers should still be able to submit an application for relief in terms of this scheme, it is unlikely to enjoy priority during the current Covid-19 crisis. (See guideline at the link below).

UPDATES

There have been rapid developments surrounding the Covid-19 crisis and the relief options available. Amidst the confusion, we are doing our best to interpret the regulatory changes in a way that makes sense. The situation may change from day to day and the views expressed above should not be regarded as legal advice.

This document will be updated as matters develop. We will alert our readers of any changes.

For access to the updated documents, forms and other relevant information referred to above, please click here.

Jan Truter for www.labourwise.co.za

Disclaimer: The material above is provided for general information purposes only and does not constitute legal or professional advice. Neither the author nor the publisher accepts responsibility for any loss or damage that may arise from reliance on information contained in this article.

103 Comments

  1. Hi we have an employee who was booked of by a medical practitioner as this employees wife and son had Covid, i want to claim isolation/Quarantine for him but i have no idea where to start we have given him all the forms to complete the we have send it to our nearest processing center like it was asked of us to do in the easy guide but you get a automated replay and nothing has come of the application.

    Reply
    • Our sister company, Labourwise HR, may be able to assist. If you have not yet managed, you may email Lesley at hr@labourwise.co.za

      Reply
  2. Hi Jan

    I please need to know what helpline is available that we can get some advise from the TERS Cocid19 Team at the department of labour as I do need some speedy answers

    Maude

    Reply
  3. Good day

    Will my UIF credit days be affected because I have been retrenched last month and I last received a salary in March.

    Reply
    • You should still have your UIF credits

      Reply
  4. Good morning

    My wife earned only 30% of her salary when lockdown started. Thereafter only 10% and subsequently ben retrenched effective end of September 2020.

    She has been paid out according to the labour law for a certain amount of time plus leave pay.

    Question: Can she claim from the moment her salary was reduced and what is the process of claiming since the retrenchment.

    Many thanks

    Reply
    • There would be two different claims: 1. IF she did not benefit from C19TERS, she should be able to claim UIF ‘Reduced work time’ benefits for the period that she received reduced pay (see point 2.1.1 a the following link – https://labourwise.co.za/downloads/topical-temporary-download). 2. Normal UIF benefits form the effective date of termination of employment. She must ask the employer to complete a UI-19 form which she can then submit to the Department of Employment and Labour.

      Reply
  5. Work as a spiritual worker for department of Correctional services but less than 24 hours. Through covid I couldn’t go work. No work no pay. They however receive a budget to pay us. That money just laid there doing nothing. Is there some way I can claim or receive covid relief as it was very tough surviving through it

    Reply
    • Having worked for less than 24 hours per month, it is unlikely that you would have been registered with the UIF – this unfortunately means that you would not qualify for TERS relief. The matter of Correctional Services having a budgeted for you, is a different matter which can be taken up with them.

      Reply
  6. Can you please confirm that you can indeed apply for “reduced hours” online as 2 people from uif department sent me mails to say it can only be done in person at their offices.

    Reply
    • We have received conflicting information from the UIF in this regard. The refinement of online processes have apparently been underway for some time, but it seems that you may have to go along with the manual submissions for now.

      Reply
  7. If construction workrers got uif ters benefits for 2 months are they entitled on full leave pay or can I pay pro -rata for 10 months.

    Reply
    • When employees take annual leave they should be paid in full. This must be separated from TERS benefits. We will soon be sending out a newsletter about leave accrual during lay-off.

      Reply
  8. I have submitted TERS applications for my employees for the period 15 July to 15 Aug. Some of them says “Application not processed”. This has been the status for 3 weeks now. Please advise if there is something I can do to assist in getting this paid to my staff

    Reply
  9. My brother works for a restaurant (General Manager) and they have not reopened since lockdown. He was paid in April, about a quarter salary in May and nothing since. His work is not communicating with him at all and have not applied for TERS that he knows of. His company has also not been contributing to UIF for him. Can he get any UIF assistance. Thanks

    Reply
  10. Hi does Essential workers get UIF TEARR CLAMS.

    Reply
  11. Any advise will be highly appreciated:

    In May 2020 we returned to work on a one day on, one day off basis. At the end of May 2020, our boss informed us that there is no money to pay us, so they will claim from the UIF Ters. We received May 2020’s UIF claim on 24 June 2020.

    June 2020, all staff returned to work on a full time basis, however, at the end of June 2020, a few days before payday, we were once again informed that there isn’t enough money to pay us our full salaries, so we will get paid our salary, minus what can be claimed from UIF Ters. We have to date not yet received our UIF Ters payment for June 2020.

    Now, in July 2020, we all worked every day, full day again, however, we were not even informed of anything, just got the surprise this morning when we received our salaries, that once again, we are getting paid our salary, minus what can be claimed from UIF Ters.

    I feel like this is a violation against us as employees, since we worked every day, full day, but then only get paid a part of our salary, without even being properly informed

    Reply
    • If you worked full time in July, you should be entitled to be paid in full by your employer.

      Reply
  12. Hi – may a coffee shop that is almost fully operational under level 3 (slightly reduced seating in order to maintain social distancing) continue to claim C19TERS in July and to 15 August now that it’s been extended – many thanks

    Reply
    • You can claim for employees who work reduced working hours as a result of Covid-19

      Reply
  13. Hi can a company claim full uif ters for u plus u work full month

    Reply
    • No, C19TERS is only meant for employees who are laid off or work reduced working hours because of Covid-19.

      Reply
  14. Good day

    We are quite a few resources in our office who has not received any payment even if the website Covid-19 ters showed that payments were processed 5/6 may already, UIF were claimed by the employer and paid to them – what can we do if the monies is not paid over to the employees.

    Thank you

    Reply
    • An employer has to pay the benefits over to employees within 2 days after receipt thereof, unless employees were paid in advance. If this has not happened, take if up with the employer. If the employer is deliberately withholding the funds, take it up with the UIF.

      Reply
  15. Good day
    i have submitted my April 2020 UIF TERS online, which was eventually successful. the Status has moved from Processed with R0 amount payout to Processed with a stipulated amount and now it has an Application in Progress status for the past few weeks.
    I have written several emails to the COVID19terssupport@labour.gov.za querying our submission and to date have not received any response. I then proceeded to call into the support callcentre where to my dismay didn’t get any solution except a response that my query would be escalated on the system (that was a week ago) or to go to a labour centre for further assistance (which from my experience with labour centre is a fruitless exercise) .
    Do you have any advise regarding how to get this matter resolved or which channels i can pursue or escalate this matter further. With Our current status, i cannot even submit the May submission as proof of payment to employees for the April 2020 UIF TERS payout is required.

    Regards
    Thato

    Reply
    • You are not the only employer who is struggling. At least the matter is in process. If you’d rather seek assistance, you can contact our sister company for a quote at c19ters@labourwise.co.za

      Reply
  16. I SPEND THE MONTH OF MAY AT HOME. MY COMPANY PLACED CLAIM FOR ME .SO WHEN I CHECK I FIND THAT IT PROCESSED ON 13-06-20 BUT I DIDN’T GET THAT MONEY IN MY BANK ACCOUNT.

    Reply
    • Follow up with your employer. They are supposed to pay you out within 2 days after receiving the money.

      Reply
  17. Hi there can you still get uif even if you started to work for June the 1st

    Reply
    • You won’t be able to claim C19TERS money. Even for normal UIF the credits you earn accumulate over a matter of time.

      Reply

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